MikeSmith-HR.com : Who is Mike Smith?

Michael Lee Smith
SPHR, Six Sigma Black Belt
ms@mikesmith-hr.com

Large Educational Services Company, Princeton NJ May, 2000 to Present

Sr. Business Process Consultant, Operational Effectiveness Dept.

· Business Process Consulting for Largest Division which includes Process definition, customer requirements, gap analysis, metrics development, implementing process management systems, process improvements

· Member 3 person Six Sigma Team, Implementing Six Sigma for the Company. Projects have produced >$2 million in improvements yearly. Train and certify GB and BB.

· HR Consultant for 2 years. Executive recruiting, ER, performance management. Reduced open positions time-to-fill by 40%

Spectrum Apartment Search Wall Township, NJ: 1997 to 2000

Director of Human Resources

Responsible for the start up of HR department for this apartment locator service of 500 in 10 States

· Instituted hiring practices changes that reduced turnover and improved quality of new hires

· Developed compensation plans that reduced COS 6%, handled 20% RIF, revised policies

· Reorganized payroll, improved benefits, instituted performance appraisals, responded to EEO charges, due diligence for M&A activity

· Trained managers in interviewing/selection

· Coached managers regarding motivation and performance issues

Air & Water Technologies (AWT) Branchburg NJ: 1977 to 1997

AWT (now called Aqua Alliance) was a $650 million engineering co. with 2500 employees in 17 locations. Assignments in 2 AWT companies, Research-Cottrell and Metcalf & Eddy.

Senior Manager, Human Resources: 1994 to 1997

Responsible for executive, exempt and non-exempt staffing, salary administration, benefits administration, incentive compensation, performance appraisal design, EEO/AA, employee relations, policy development and training. Supervised up to 14 employees.

· Recruited professional, technical, scientific, managerial and non exempt positions.

· Reengineering process leader.

· Designed/ implemented corporation's appraisal system, and objectives based bonus plan.

· Developed and implemented sexual harassment training for managers and employees

· Researched and wrote Corporate policies and procedures

· Acted as “third party” in employee, as well as, manager and employee disputes

· Developed Mentoring program and a developmental program for professional staff

· Saved $150,000+ through proactive response to FLSA OT violations in one office

Director, Training and Development: 1988 to 1994

Developed and conducted management and other training (13 courses), in support of business unit and corporate plans. Also, provided proposal and major presentation coaching, wrote Corporate policies, and performed other HR tasks including complaint investigation.

· Over 5 year period 470% ROI for all training efforts

· Sales/Business Development training for project managers and Negotiations training resulted in additional work and improved prices of over $10,000,000 over 18 month period

· Developed and conducted interviewing training for hiring managers that improved retention and performance in the first year of new hires

· Developed a competency based structured interview process for project managers linked to the project manager performance review which I also developed

· Developed BARS performance review process for wastewater treatment plant staff

· Developed and implemented employment law training that reduced complaints by 30%

· Developed and interpreted (own and purchased) attitude and “climate” or culture surveys which were used as an impetus for organizational change

· Developed/conducted soft skills training for executives, exempt, non exempt and blue collar employees

· Developed and conducted organizational development interventions including team building for intact work teams and for “stranger groups”

· Created coaching sessions for sales staff

Manager HR, HRD and EEO: 1977 to 1988

Responsible for recruiting, salary and benefits administration, incentive compensation, employee relations for the Corporate staff and performance appraisal design, policy development and training for 7 Research-Cottrell Companies. Supervised staff of 5. Also, responsible for all EEO/AA

· Executive, exempt and nonexempt recruiting and selection for New Jersey staff

· Developed/conducted management training curriculum of 9 courses based on needs analysis

· Developed a Corporate Compensation Manual to guide management in following the compensation and classification policies and procedures

· Developed and managed a Succession Plan, and an exceptional performer program

· Investigated discrimination and sexual harassment complaints and represented the company at Agency hearings (EEOC, OFCCP, State and local agencies) (93% wins)

· Team development and survey feedback improved Air Pollution Division effectiveness

American Telephone & Telegraph: 1968 to 1977

Assignments with AT&T Long Lines, General Departments, and Western Electric

Organizational Development and training in New York, New Jersey and North Carolina. Job Evaluation of first thru third level managers in NY. Started as Management trainee, then Position Evaluation Specialist, then Training Specialist, then Sr. Training Specialist, finally Staff Supervisor.

· Developed Performance Management training for 20,000 supervisors at AT&T Long Lines

· Managed the Management Training and the Training Center for AT&T General Departments
(7 trainers and 5 support staff) serving 3,000 employees

Education    MBA-Management, Baruch College, 1974
                        BA-Psychology, Queens College, 1968
                        SPHR since 1984       41 publications
                        Six Sigma Green Belt 2002, Black Belt 2003